From the Help Desk: Why Our Emails May Not Appear in Your Main Inbox

If you've ever wondered why you haven't seen one of our emails recently, you're not alone.

Email providers like Gmail and Outlook automatically organize incoming messages into different inboxes such as Primary, Promotions, Updates, Focused, or Other. This helps reduce clutter, but it can also cause important product updates, support information, educational resources, and event announcements to be placed somewhere you don't check regularly.

We only send emails that we believe provide value to our customers, including important notices, training resources, educational articles, and conference announcements. The good news is that you can tell your email provider to deliver future emails directly to your main inbox. By moving our emails to your main inbox, it helps ensure you don't miss information that may be relevant to you.

Why This Happens

Modern email providers don't simply separate Inbox and Spam anymore. Instead, they automatically organize incoming messages into different categories based on the type of email they believe you're receiving.

For example:

• Gmail may place messages into tabs such as Primary, Promotions, or Updates.
• Outlook may sort messages into Focused and Other.

These decisions are made automatically using factors such as the content of the email, how similar messages have been categorized in the past, and how you interact with emails from the sender.

This doesn't mean the email is unwanted or unsafe, it simply means your email provider thinks it belongs in a different category. If you regularly read our emails, you can tell your email provider to deliver future messages to your Primary or Focused inbox instead.

Tip: If you're expecting an email from us and don't see it in your main inbox, check your Promotions, Updates, Other, or Junk folders before assuming it wasn't delivered.

Gmail: Move Our Emails to Your Primary Inbox

If our emails are appearing in your Promotions or Updates tab, you can tell Gmail that you'd rather see them in your Primary inbox.

On a Computer

1. Open Gmail and select the Promotions or Updates tab.
2. Find an email from us.
3. Drag the email to the Primary tab.
4. When Gmail asks if you'd like future messages from this sender to go to Primary, click Yes.

That's it! Future emails from us are more likely to appear in your Primary inbox.

On the Gmail Mobile App

1. Open the Gmail app.
2. Locate one of our emails.
3. Tap the ⋮ (three dots) menu.
4. Select Move to or Change labels (wording may vary by device).
5. Choose Primary if the option is available.

Add Us to Your Contacts (Optional)

Adding our email address to your contacts can also help Gmail recognize that you'd like to receive messages from us.

Outlook: Move Our Emails to Your Focused Inbox

If our emails are appearing in your Other inbox, you can tell Outlook to move messages from us to your Focused inbox instead.

On Outlook for the Web or Desktop App

1. Open Outlook and select the Other inbox.
2. Find an email from us.
3. Right-click the email.
4. Select Move to Focused.
5. If prompted, choose Always move messages from this sender to ensure future emails arrive in your Focused inbox.

That's it! Future emails from us are more likely to appear in your Focused inbox.

On the Outlook Mobile App

1. Open the Outlook app.
2. Find one of our emails in the Other inbox.
3. Tap the ⋮ (three dots) menu at the bottom of the screen.
4. Select Move to Focused Inbox or a similar option, depending on your device.

Add Us to Your Contacts (Optional)

Adding our email address to your Outlook contacts can also help ensure you don't miss future emails.

What If Our Emails Are Going to Junk or Spam?

If our emails are being delivered to your Junk or Spam folder, your email provider may have mistakenly identified them as unwanted. This can happen from time to time, even with legitimate emails.

If you find one of our emails in your Junk or Spam folder:

1. Open the email.
2. Mark it as Not Junk or Not Spam.
3. If prompted, choose to trust future emails from this sender.
4. Add our email address to your contacts or safe senders list.

These steps help your email provider recognize that you'd like to receive emails from us in the future.

Tip: If you're using a work or school email address, your organization's IT department may have additional email filtering in place. If our emails continue to be blocked or sent to Junk, your IT administrator may need to allow emails from our domain.

Still Not Receiving Our Emails?

If you've followed the steps above but still aren't seeing our emails, here are a few things to check:

• Search your inbox for our company name (Amelicor) or email address (mailer.amelicor.com)
• Check your Promotions, Updates, Other, Junk, or Spam folders
• Verify that your email address is still active and able to receive messages
• If you're using a work email address, ask your IT department whether emails from our domain are being filtered or blocked

If you continue to have trouble receiving our emails, we're happy to help. Contact our support team, and we'll work with you to make sure you're receiving the information you want.

Why keep our emails in your Primary or Focused inbox?

We occasionally send important notifications, product updates, training resources, educational articles, and conference announcements. Moving our emails to your main inbox helps ensure you don't miss information that may be useful to you.